Terms and Conditions for Use and Sales

Last updated 26th February 2016

  1. Our website

    1. Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
  2. Customer Information

    1. You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
    2. You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
    3. As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
    4. Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.
  3. Privacy

    1. Samtheflowerman.com takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.
  4. Product Pricing and Title

    1. We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
    2. We reserve the right to alter all product pricing without notice.
    3. Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
  5. Your Order

    1. When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
    2. Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
    3. Product items not included within the dispatch email are not included in the order and contract between you and us.
    4. We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
    5. If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
  6. Shipping and Customs Duty

    1. All orders received by us are shipped subject to availability.
    2. Due to seasonal availability we reserve the right to substitute any flowers for a suitable alternative, similar in style, quality and value. Where flower designs include a sundry item such as a case or basket it may not always be possible for our florists to include the exact item pictured. Every effort will be taken to ensure that the item is substituted for a similar design.
    3. We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
    4. If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
  7. Cancellation Rights and Refunds

    1. Refunds must be discussed by telephone in the first instance 01295 277727.
      Refunds will only be given if customer is unhappy with the quality of the product sent as long as the original item is returned in delivered condition or is available for collection within 24 hours of delivery.
    2. Cancellations require 12 hours notice by telephone or email or the goods will be despatched as per order and 100% payment will be taken with no eligibility for refund.
  8. Customer Complaints

    1. Customer complaints will be responded to and dealt with within 24 hours and a mutually agreeable action plan between the customer and ourselves will be provided to ensure swift resolution of any issues.
  9. Faulty Products

    1. Where a customer experiences a fault with a product it can be returned to Samtheflowerman.com, subject to our returns policy above.
  10. Events outside our control

    1. Samtheflowerman.com shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
  11. Licence

    1. Samtheflowerman.com grants you a licence to access the content, information and services contained within our website for personal use only.
    2. This licence allows you to download and cache (using your browser) individual pages from our website.
    3. This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
    4. Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
    5. Our website cannot be placed within the frame-set of another site.
    6. Third parties are not allowed to "deep link" to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
    7. The restriction on "deep linking" does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
  12. Copyright

    1. All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Samtheflowerman.com, unless expressly acknowledged as otherwise.
    2. The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
  13. Reasonably Foreseeable Losses

    1. Samtheflowerman.com will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at ththe time the contract between you and us was made.
    2. All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.
    3. Samtheflowerman.com does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.
  14. Severability

    1. The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
  15. Waiver

    1. Failure by Samtheflowerman.com to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
  16. Entire Terms & Conditions

    1. These Terms & Conditions set out the entire agreement and understanding between you and Samtheflowerman.com. We reserve the right to change these Terms & Conditions at any time, without giving notice to you.
  17. Jurisdiction

    1. These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
      Your statutory rights are unaffected.

Our contact details are as follows:
Samtheflowerman.com
Walton Avenue, OX17 3JY
Landline Telephone: 01295 277727 
Mobile: 07831 500025

Website Privacy Policy

Last updated 26th February 2016

  1. Samtheflowerman.com complies with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site.
  2. We only hold the data necessary to offer services provided on our website.
  3. Data is only used for the purposes described in our entry on the Data Protection Register.
  4. We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files. No financial data is stored or kept as part of the sale or customer account details.
  5. For administrative reasons email subscription data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area).
  6. We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.
  7. We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners' privacy policies.
  8. If you subscribe to our email service via a partner site, that partner may wish to send you details via email of other products and services, which may be of interest to you. However when you subscribe directly to our email service you will be asked whether or not you wish to receive such emails.
  9. Please note that we only share data with partners that operate their own privacy policy.
  10. In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
  11. We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
  12. All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with "unsubscribe" as the email subject heading.
  13. Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customer' shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

If you have any questions relating to our Privacy Policy please email us at:
admin@castleflowers.co.uk